Shipping policy

Notice: Due to global epidemic conditions and regional restrictions, some shipments may be delayed by 7–10 business days. We appreciate your patience and understanding.

FREE SHIPPING POLICY

We offer free standard shipping on all orders over $120 USD (after discounts, before taxes and shipping fees).

STANDARD SHIPPING FEES

  • Flat rate: $4.95 USD shipping worldwide
  • Free shipping on orders over $120 USD

ESTIMATED SHIPPING & PROCESSING TIMES

Shipping times may vary by destination. Please refer to the table below:

Location Processing Time Estimated Shipping Time
United States 5 – 7 business days 10 – 14 business days
Canada, Europe 5 – 7 business days 14 – 21 business days
Australia 5 – 7 business days 18 – 25 business days
Mexico, Central & South America 5 – 7 business days 25 – 45 business days
All other regions 5 – 7 business days 25 – 45 business days

During peak seasons, both processing and shipping times may be delayed by an additional 2–4 business days.
Unforeseen circumstances such as natural disasters, holidays, customs delays, or weather conditions may also affect delivery time.

Note: Delivery timelines are estimates. We are not responsible for delays caused by the shipping carrier.

ORIGIN OF SHIPMENTS

Your items may ship from our fulfillment centers located in:

  • Vietnam
  • China
  • United States

MULTIPLE PACKAGES

For logistical reasons, items in a single order may be shipped separately, even if you’ve selected combined shipping. Please check all incoming packages before contacting support.

ORDER MODIFICATIONS

Orders can only be modified within 2 hours of payment.

To request a change, please contact us promptly. If you’re unable to access our website, reach out via email:

support@vikingzon.com

CUSTOMS DUTIES, TAXES, AND IMPORT CHARGES

All customs duties, taxes, or additional import charges are not included in our product prices. These charges are the responsibility of the customer and are determined by your country’s customs policies and tax regulations.

CONTACT US

If you are not satisfied with your delivery or have any questions regarding your shipment, we’re here to help.

Email: support@vikingzon.com
Support Hours: 9:00 AM – 5:00 PM (GMT+7), Monday through Friday
Address: 39899 Balentine Drive, Suite 193, Newark, CA 94560, USA